Frequently Asked Questions

Designed with everyday living in mind, the Elaine Smith line of luxurious pillows resist rain, sun and stains. Our soft, solution-dyed acrylic Sunbrella fabrics maintain their beauty both indoors and out. Each pillow has a tailored, hidden zipper that allows easy cover removal for cleaning and is filled with a sealed insert of 100% polyester fiber. All of our products are hand-crafted in the USA from the finest materials.

A list of our upcoming tradeshows is available here. We also have permanent showrooms in Chicago and High Point.

Registered users may browse the catalog online, download the pdf, or order a printed catalog. Register here.

GENERAL CLEANING

The best way to keep the beauty of Elaine Smith pillows enduring is to maintain them regularly. Brush off dirt as soon as it appears, shake off excess raindrops after a shower, and wipe up spills immediately. For seasonal cleaning, you may unzip the cushion covers, machine wash them in cold water with a mild detergent, and then allow them to air dry.

SPOT CLEANING

Should dirt or a stain appear to take root, spot cleaning will remove it. Simply apply a light mist of a gentle cleaning solution to the area and work it into the fabric fibers gently using a sponge or very soft brush. Rinse the spot thoroughly to remove soap residue, blot excess moisture, and allow to air dry. Repeat these steps as necessary to thoroughly remove more stubborn stains.

HEAVY CLEANING

Though Elaine Smith uses fabrics that resist mildew, it can sometimes grow on any dirt or foreign substances that become enmeshed in the fibers. To clean mildew and its residual stains, follow the spot removal steps using a cleaning solution of 1 cup of bleach and 1/4 cup of a mild liquid soap per gallon of clean water. For severe stains, you may increase the bleach quantity.

PROFESSIONAL CLEANING

Before contracting a professional cleaner, speak to them about their knowledge of fabrics treated for outdoor use and the special care that needs to be taken with them. The fabrics are NOT dry-cleanable and should never be steam cleaned at a high temperature. Should wrinkling appear after cleaning, use an iron set on a synthetic setting that does not exceed 100°F/38°C. Test the iron on an inconspicuous area before using on the entire piece.

Use our Store Locator to find a store near you that carries Elaine Smith pillows. Registered users may access a list of sales representatives in our Dealer Tools section.

TERMS & CONDITIONS OF SALE

Elaine Smith reserves the right to change, modify or alter this agreement at anytime without prior notice.

ACCEPTANCE OF ORDERS

Orders are accepted upon receipt by Elaine Smith. Changes or cancellations must be received in writing within 48 hours of order placement or a 25% restocking fee will apply. There is a $300 opening order minimum. There is no minimum on reorders. We accept orders via:

Email: customerservice@elainesmith.com
Online: www.elainesmith.com
Fax: (866) 352-4054

PRICING

Prices are WHOLESALE, F.O.B. Lake Park, Florida and are subject to change without notice.

WHOLESALE ACCOUNTS

Click here to register for a Trade Account. You will receive an email notification when your account has been created. You must attach a copy of your company letterhead and your business license or resale certificate to the application. You may also fax this information to us at (866) 352-4054.

PAYMENT

We accept American Express, Visa and MasterCard. A credit card is required to start production on an order, but it is not charged until the goods ship. We sell to wholesalers only, so we do not charge sales tax.

SHIPPING

Many items are in stock and can ship quickly. Otherwise, please allow 2-3 weeks for production. All shipments are shipped via Fedex prepaid and charges will be added to the invoice. Unless otherwise specified, we will ship your order as product becomes available. You may select a future ship date for your order. We are able to offer drop shipping options to qualified customers. Please contact our customer service department discuss your request at (561) 863-3333.

INTERNATIONAL SHIPPING

Please contact our customer service department at (561) 863-3333 to discuss international shipping.  International orders require credit card or wire transfer payments in advance. Shipping fees are paid at the time you place your order. The online total for your order does not include duties, taxes and brokerage fees. You will be responsible for these fees upon delivery.  Please provide us with a freight forwarder of your choice. International orders will not ship until all items ordered become available. Shipments are subject to customs clearance procedures, which can cause delays to any estimated delivery date.

RETURNS

All returns must be authorized in writing and in advance by Elaine Smith. Unauthorized returns will not be accepted. Please contact our customer service department discuss your request at (561) 863-3333. Merchandise authorized to be returned that is not defective will be charged a 25% restocking fee.